How RPA Can Automate Healthcare Industry Processes

The healthcare industry comprises of several entities such as patients, doctors, insurance companies etc. In recent years, the hospitals have been actively implementing Robotic Process Automation (RPA) technology to put the balance between paperwork and users, freeing staff to focus on caring for and treating their patients with utmost efficiency.

Robotic Process Automation has been providing healthcare industry the time to do the tasks they are uniquely qualified to do, while the RPA Digital workforce does all the mundane, repetitive tasks. RPA is helping the hospitals to address the patient’s needs better with an instant, automated response and provide them better healthcare services.

One of the example of automation in Healthcare industry is Patient Booking:

• The RPA Bots automatically gather patient information, make it into a report and process it further to the concerned person to fix the appointment. The bots monitor and track the doctor’s schedule and send notifications to patients in case of unavailability for the patient’s appointment.

Major Challenges that RPA can address while doing Patient Booking:

• Appointment booking –Need to collect information such as medical history, insurance details, and patient history of diagnosis for the registration process.
• The appointment further has to be scheduled as per the doctors’ availability, location, and previous diagnosis.
• Entering patient information, matching it with all the criteria, and then fixing the appointment manually is a very tedious, time-consuming task.

Healthcare industry tasks that can be automated through RPA:

• Data entry for administrative purposes
• Document processing
• Patient appointment and scheduling
• Billing and payment processing
• Patient history and related document record management
• Customer service and remote monitoring

Benefits of RPA in Healthcare or Hospitals:

• Improve efficiency of key staff – Doctors and nurses can be free from administrative duties to focus on helping their patients.
• Availability of information – Patients and doctors can access or interact with each other through chatbots and can access whatever information they want to have as per the need on real time basis 24*7.
• No scope of error – Bot creates a 100% accuracy with data input, which is not possible through manual data entry.
• Improve capacity – Robots work twenty-four-seven every day, no holiday , no break required , so it will improves efficiency by 200%.
• Reduced operational costs – It can save lots of paper document and also saves time.
• Insurance claims can also be very easy and less time consuming through RPA as Bots are trained in such a way that it can read and analyse the patient history and cause as per the policy guidelines and approve or reject the claims or send on approval based on company policy.

Let the bot do mundane tasks not human-Get started your RPA journey with ESS. Contact at marketing@essindia.com