How Field Service Mobile App Can Enhance Customer Satisfaction?

Field Service industries like home appliances, construction, HVAC, Medical equipment, etc. have to deal with a huge number of customer complaints that are spread across various locations. Companies focusing more on increasing Customer Satisfaction (CSAT) often see improvements to other key performance metrics across business. Field Service Mobile App Software is recognized as one of the quickest and most effective methods to synchronize your customers, managers/supervisors, and technicians at a single platform. By digitizing customer AMC contracts and tracking each complaint status, this app solution gives you following remarkable business outcomes:

• Increase customer satisfaction (CSAT) by 100%
• Increase in field productivity by 80%
• Create job card to record issue of the product
• Reduction in inventory carrying costs by 60%

It helps enterprises in achieving formidable goals of becoming the best-in-class field service firm and routinely delighting customers. Read more to know about how Enterprise Mobility Solution-Field Service App can help enterprises like you maximize customer satisfaction and retention.

How Mobile Field Service App Improve Field Service Management?

A flawless after sales service delivery process offers end-to-end visibility to the customers and field team. Being a people-oriented business, Field Service companies consist of field technicians, reps, executive, and engineers who perform repair and maintenance services for customers at their locations. Digitizing customer contract management, a Mobile Field Service Management Software allows customers, field technicians, and managers/supervisors to do the following activities easily in just one or two clicks:

Customers -

• Book complaint
• View status on complaint
• Get acknowledgement on complaint

Managers/Supervisors -

• Approve complaints
• Assign field engineer to complaints
• Approve spare parts requests
• View reports
• Track visits
• Approve attendance and leaves

Field Technicians -

• Apply attendance with geo-location
• Check planned schedule
• Create job card to record issue of the product
• Update work status
• Submit request for spare parts
• Prepare and share reports
• Check history of complaints

Coordinating these tasks may seem easy and simple but not easy to manage if you don’t have the right field service management software solution.

How You Can Ensure 100% CSAT With Mobile Field Service Management?

The field technicians play a critical role in customer satisfaction as it all depends on the performance of service delivery. Hence, the new-age Field Service app improves CSAT by facilitating your field technicians in the following ways:

Schedule and Track Field Engineers

With a built-in GPS solution, Field Service Mobile App Software facilitates companies to keep track of where their field workers are located, improve man-hour utilization, and ensure that the right rep is assigned to the right job. The push notifications feature ensures that field techs are instantly notified of an issue and can be efficiently scheduled and routed to the job site, resulting in a faster issue response rate which in turn improves CSAT.

Improve Field Engineer’s Capability

The field service app allows sales reps to deliver more value to the customers at the time of service. When your reps are properly equipped with remote access to data can offer expert advice on maintaining equipment, capture leads for sales, or make sales themselves for new equipment orders or future services. This way your reps can become trusted advisors to your customers, further improving CSAT and customer retention.

Faster Resolution Of Customers’ Complaints

Using QR code scanning, Field Service Mobile App provides real-time access to the full repair and maintenance history of products. Using their mobile devices, sales reps can quickly scan the attached QR code on a product. They can then view all relevant data on that product in the back-end system. Having full visibility into the product lifecycle allows for a faster diagnosis of the issue and work to begin on a resolution. It also allows field techs to make an instant update on the service request and close the complaints if it is done.

Accessibility To Past Solutions

Mobile field service apps provide field techs ability to access information and collaborate with their team members to find solutions to common issues or queries. For sales reps, improving information sharing and removing communication barriers are imperative for increasing customer satisfaction irrespective of business sizes.

Instant Information On Parts and Inventory

Accessing information about available parts and inventory, the Field Service app can also generate quotations in case of any part is required and given to customers. Your field tech can estimate the time for problem resolutions knowing which parts are available and where they are located. Keeping your customers informed about when things will be fixed or solved, and then delivering within that timeframe, improves CSAT.

Flexible Reports

Field Service App users can also prepare and share reports instantly with the availability of required data and report templates. It speeds up and increases the reliability of the reports. Field techs are required to prepare their day-to-day performance reports and submit them to their managers which can be done simpler and faster with this mobile app. Tracking field reps performance, managers can identify and break the gap which in turn leads to better customer service.

Why Choose Us For Field Service Mobile App

According to our Field Service Mobile App  users, it helps them to connect the business around their clientele. Deploying a well-designed field service app is a necessary step for field service companies. Connecting your field techs with critical back-end systems and data will help your company improve CSAT and field performance, and become best-in-class. What’s more, we are bolstered by a team of oracle apex development experts who are available to help you get the most out of the app.

If you are looking for a mobile app for field service management that will help you improve your field operations and customers’ satisfaction, schedule a demo with us now. Contact at marketing@essindia.com